INTRODUCING UPS LABEL-FREE RETURNS
INTRODUCING UPS LABEL-FREE RETURNS
We're excited to announce the launch of UPS Label-Free Returns across the Parcelly network.
For the first time, customers can return eligible UPS parcels without printing a label before visiting a Parcelly location. A service consumers may have already experienced at PUDO locations operated directly by UPS.
What might seem like a small change actually solves one of the biggest pain points in the returns journey, making returns faster, simpler and more accessible than ever before across Parcelly's network of more than 1,500 UPS-enabled locations.
While UPS Label-Free Returns are new to the network, label-free technology itself isn't. Through existing services such as DHL Label-Free Returns, we've consistently heard from our partners how simple and beneficial the service is.
BUILT AROUND MODERN CONSUMER BEHAVIOUR
The way people send and return parcels has changed dramatically in recent years.
In fact, parcel volumes continue to rise. Industry forecasts suggest the market will continue to grow significantly in the years ahead. With 71% of UK online shoppers returning items at varying rates, particularly among younger consumer groups. Returns have become a routine part of modern e-commerce.
At the same time, studies suggest 95% of under-30s do not own a printer at home, highlighting a growing disconnect between consumer expectations and traditional returns processes.
This shift is accelerating demand for convenient, local return locations that fit naturally into everyday routines.
And that's exactly where Parcelly Network Partners come in.
TURNING CONVENIENCE INTO OPPORTUNITY
Consumers expect simplicity.
Retailers need efficiency.
Local businesses benefit from increased footfall.
Label-Free Returns brings all three together.
As PUDO networks continue to grow in popularity, consumers are increasingly choosing local collection and return points that fit around their daily lives. For Network Partners, this creates an opportunity to attract more visitors through the door while offering a service customers genuinely value.
By removing the need to print a label before visiting a store, customers can complete returns with less effort and greater convenience. That means more reasons to choose trusted local Parcelly locations over alternative return methods.
In fact, partners already offering DHL Label-Free Returns have highlighted both the simplicity of the process and the additional footfall and commission it can generate. As one partner described it, the service is "quick, straightforward and much easier for customers."
EVERYTHING YOU NEED, IN ONE APP
Great technology shouldn't create more work.
That's why UPS Label-Free Returns are fully integrated into the Parcelly platform your team already uses every day.
Just one intuitive app managing multiple carriers, services and parcel journeys through a single, familiar workflow.
As we continue to expand Parcelly's capabilities, our focus remains the same: delivering more services through one simple platform.
A SMARTER FUTURE FOR RETURNS
Building on the success of existing label-free services and with more partner rollouts planned, we're continuing to remove friction from returns while creating new opportunities for the local businesses that power the Parcelly network.
No printer. No labels. No unnecessary steps. Just a smarter way to return.